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Customer
Service Organising Month |
Download Call Centre
Newsletter Nr. 2/2004
Circular
Action 2004: Outsourcing/Offshoring Action 2004: Raising the standards
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a "Quality jobs - Quality services" Following
the success of the 2003 Customer Service Organising Month with the
participation of more than 30 affiliates and activities in more than 1000
customer service centres around the world, UNI is again co-ordinating
a Month of action in October 2004. The
theme of this year’s Customer Service Organising Month is “Quality
Jobs – Quality Services”. The
month is aimed at developing organising and recruitment activities in
customer service centres, wherever
the work is undertaken, as
well as the need for ongoing skills and training to ensure quality services.
UNI and its affiliates believe that only adequately trained and highly
qualified customer service professionals can provide a good service to the
customer.
Therefore the 2004 Month of action is going to have a special emphasis on training and qualification for customer service workers. UNI will again publish a newspaper on the month of action (in English, French and Spanish) which you will be able to download from this website as from 30 September. A limited number will also be printed and can be ordered by contacting us, stating the number of copies. language and delivery address. As
part of the campaign UNI is furthermore producing a solidarity sticker for
customer service workers to wear to show their international solidarity
during the action month which can order these stickers by contacting us,
stating the amount of stickers and delivery address. To find out more about the aims of the Action month go here..
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