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"Quality
jobs - Quality services"
Organising
globally
Trade
unions’ aim should be to ensure that worker representation and good
employment conditions operate throughout the global operations of the
employer company, regardless of country.
This has a double advantage: it
helps combat casual, opportunistic relocation of jobs abroad, and builds a
stronger international framework for industrial relations in the
longer-term.
What
it's necessary to understand is that the development of prosperity in new
areas of the world consolidates existing prosperity. Trade unions must act
both in the North and in the South. In the North, employees need to be given
access to long-term jobs, through lifelong learning for example and through
social protection in the face of corporate restructuring and relocation. In
the South, the trade union movement must promote social rights to ensure
that the wealth produced rewards the employees affected. This can be done by
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Applying
international codes of good practice
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Signing
of Framework agreements
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Setting
up of Regional and global Works Councils
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Developing
new trade unionism
UNI's
activities therefore involve the
following steps:
What
tactics and strategies can be adopted by UNI's affiliates? Here are some
suggestions:
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Getting
in early: It
is much better for unions to engage actively with companies at an early
stage in their planning, than to have to respond later when decisions
have already been taken to transfer work abroad.
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Strengthening
union organisation: Unions
should treat the advance signs of moves by an employer towards job
migration/outsourcing as a positive opportunity to improve levels
of unionisation and organisation within the company. This is a time when
more workers may begin to appreciate the importance of the collective
strength of a union; a well-organised workplace will also assist in any
future negotiations or campaigns which are necessary.
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Reinforcing
the need for adequate lifelong learning: Trade
unions have long stressed the importance of ensuring adequate lifelong
learning opportunities for workers. This issue becomes even more
pressing in the context of global job migration: in general, the higher
the skill level involved, the less likely that the job will be subject
to migration. Furthermore, the speed of technological development means
that work skills now need to be updated much more frequently than in the
past. Unions have a good record in many countries of working as social
partners with governments and employers' bodies to promote better
vocational training and learning. Unions may also want to help their
members directly, by offering their own training and learning
opportunities.
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Looking
more closely at the costs and benefits of work migration: The
discrepancies in labour costs between developed and developing countries
(and within regions of the world, such as between western and eastern
Europe) are such that the apparent benefits to companies of moving work
to lower-cost destinations can be very high – and consequently very
difficult to argue against. Companies should be encouraged to look
beyond superficial comparisons, however. One additional issue to be
factored in is the possible greater risk to a company's operations of
geographical relocation. Levels of customer service and quality may also
be affected, not because of the level of competence of remote workers
but simply because of differences in local knowledge, accent or culture.
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Beyond
the single bottom line: Even
taking into account the hidden costs of moving work to remote locations,
however, on many occasions there will be a clear cost benefit to the
company in making a move. Unions may be able to make alliances with
civil society organisations and NGOs which are encouraging companies to
consider more than the 'single bottom line' (in other words, the
financial return). Recent campaigning to promote corporate social
responsibility has stressed a 'triple bottom line', where social and
environmental costs and benefits of a company's actions are also subject
to assessment. It is also worth developing further the idea of
stakeholder, rather than shareholder, value.
For
examples on the above tactics read UNI's "Global
Mobility Revolution"
Contact
callcentres@union-network.org
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