The "UNI Call Centre Charter" is a set of broad principles relating to the call centre industry. The aim of the charter is to set a reasonable industry standard and identify those call centres that are committed to the key principles embodied in that standard.

Call centres that commit to the "UNI Call Centre Charter" will be publicly acknowledged on the UNI web site, by UNI’s affiliates and in the industry. This will make them attractive to clients, business partners, potential employees, employment agencies, the community and their customers.

Meeting the minimum standards as provided in the "UNI Call Centre Minimum Standards" will be a guide to call centres as to whether they meet the "UNI Call Centre Charter" principles. This will assist in defining a standard acceptable to the industry and rewarding those call centres that are investing in their staff and customers. In addition, it will provide a guide to customer service professionals as to what the standard should be and which prospective employers meet it.

UNI believes that the competitive advantage of call centres signatory to the "UNI Call Centre Charter" should be the skill of their staff and professionalism of their operations. This is both advantageous to customer service professionals and the call centre industry.

UNI Call Centres Charter

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