Call Centres Campaign: profile

23.05.02

Links

CPSU Australia
Resource International

Press Releases:

Call centre working fast growing

Call Centres Press Conference

Unions urged to tackle stress in call centres

Global cyber campaign in Call Centres

Introduction

November 4, was Call Centre Action Day and the commencement of a campaign to give local workers in call centres a global voice. The campaign has the aim of taking the organising of call centre workers into a global effort. Unions in fifty unions in countries from all the continents from Argentine to Australia, combined their efforts on the day in an international cyber campaign to talk to call centre workers and to help give them a voice to share experiences and air their grievances. Unions are now facing a new era and are organising to assist workers with their problems. These include helping people who work in call centres to cope with the 24hr, 7 days a week nature of the operations, and the stress and health issues associated with this type of high pressure computer and phone work.

FIET & CI's joint action: an introduction to the campaign

Start date: 
4 November 1999

End date:
4 November 2000

Who is concerned?
All Telecom, Finance & IBITS affiliates

Who can you contact?
Neil Anderson, head of department of Solidarity, Campaigns & Telecom
Christine Asmussen, head of department of Finance
Gerd Rohde, head of department of IBITS