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06/26/2003
Action Month on Organising October 2003 -Goals of the Call Centre Campaign
  1. Promote a vision for the future of the call centre industry as high-tech and high-skilled employment opportunities.
  2. Foster alliances with call centres, call centre associations and governments to promote a positive direction for the call centre industry.
  3. Raise the awareness of call centre issues in the community.
  4. Support call centres that are committed to their staff and the industry.
  5. Promote the standards to a broad section of call centre employees.
  6. Elements of the Campaign
  7. Release a Discussion Paper to raise awareness of the issues and put forward recommendations.
  8. Promote a Call Centre Charter outlining broad industry principles developed by call centres, the industry, unions and call centre employees.
  9. Promote a Call Centre Industry Minimum Standards Code developed by call centres, the call centre industry, unions and call centre employees as a guide to an appropriate 'floor' for the industry.
  10. Garner public support for the Charter and Code from industry, governments, consumers and the community.
  11. Provide a web site where interested public can access basic news, information and reference points for the call centre industry.
  12. Provide an information and referral line for call centre employees.


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